When issues are logged and tracked in the central BridgeTrak help desk software database, you can employ BridgeAutoEscalate to:
Automatically reassign issues to BridgeTrak agents...
Communicating via email saves time and reduces phone costs. BridgeReceive maximizes the power of email by converting email from your Customers into BridgeTrak issues and...
Pequeno exemplo para controle de chamados de helpdesk imlpementado com Ruby on Rails. Video para apresentação em palestra demonstrando a praticidade.
http://techblog.mdias.com.br
